M.S. International Management (MSIM)
This Master of Science program is designed to develop competent international managerial leaders within education, business, government and civil society (social, political and other non-governmental organizations), capable of succeeding anywhere in the world. Its interdisciplinary academic curriculum was developed based on the premise that students enrolled will have diverse academic and professional backgrounds. The central theme of the program, international management, is presented through a unique proprietary conceptual framework called IML (International Managerial Leadership) as a Global Competency, which includes key leadership, decision-making and administration, and global dynamics components. Specific instructional areas include strategic vision and planning, international benchmarking and global markets, networked collaboration, managerial excellence, productivity and technology transfer.
The task of managing any organization today is becoming more complex, diverse and multinational. It is now common that a manager holds a meeting, face-to-face or virtually, in one country or city in the morning, supervises a project in another location, and returns to his/her place of residence during the same day. During these visits, this person might have interacted with people from different cultures and languages. These realities are increasingly commonplace for managers and leaders at all levels.
This new environment, in which organizations think globally and act locally, requires that managers develop new knowledge and new skills, changing their traditional protocols. In the face of this new reality, we now need a new type of decision-maker and leader that masters a solid international vision and perspective.
MSIM 501: Globalization and the New Economy
The persistent and controversial process of globalization that communities, organizations and individuals have experienced with increasing intensity in recent years, fueled by the explosion of telecommunications and information technologies, has generated a “New Economy” in which markets, resources, productivity, organizational values, and other factors of competitive success are now more “knowledge-based” and held to standards of world-class performance. Competent managers must now be able to understand the dynamics of this complex new reality, provide leadership, and make decisions within this internationalized environment, implementing change and innovation constantly. This Module presents key element of this new context crucial to the role of successful managers and leaders within business, education and government.
MSIM 502: Workforce Dynamics and Global Competitiveness
Global competitive success will increasingly depend on the competence and adaptability of our workforce and its productive environment. Global demographic trends and workplace dynamics are now strategic elements of all key managerial decisions, given the changing nature of work and job markets. This Module presents key competencies, workforce dynamics and organizational strategies that managerial leaders must now incorporate to be able to maximize the productive potential of an organization’s most valuable assets, namely, its human resources.
MSIM 503: Systems Approach and Methodology
Modern managerial practice requires the application of the systems approach and methodology. This is the basis for the development of emotional, technological and knowledge (“ETK”) competencies as the framework for a new international managerial leadership (“IML”), which will increasingly be the key to the successful role of managers in this Third Millennium. This Module presents the conceptual and practical aspects of the systems approach and methodology, the “MAC” road to success, the broad ETK competence, and the more specific IML competence with its certification guide and standards manual. These topics represent the learning and performance framework for the subsequent Modules of this course.
MSIM 504: Strategic Vision and Planning
The emerging global marketplace and intense competition at all levels mandates that managerial leaders visualize and plan for the future systematically and with an “intelligent” or adaptive strategy. They must “empower” others around them with a strategic vision and shared-learning mechanism that focuses strengths and energies on those actions needed to achieve the required goals within the mission established for the organization or community of interest. This Module presents the importance of visioning at the individual and organizational levels, guidelines for implementing visioning programs and strategic plans, the concept of the “learning” organization, and the challenges involved in applying these concepts internationally and globally.
MSIM 505: Leadership and Human Competence
Management without effective leadership cannot be afforded by competitive organizations and communities today. World-class business, education and government require decision-making with competence to convince others to perform in the interest of common goals. This Module presents the concept and development of leadership as an essential human competence, the strategies of empowerment, the ethics and responsibilities of effective leadership in a globalized environment, and the strategies for creative teamwork and coaching.
MSIM 506: Responsible Management of Environmental Quality
Environmental responsibility is increasingly a key competitive advantage for organizations and communities around the world. Managerial theory and practice today cannot be sound without recognizing environmental quality as a strategic resource to be protected and enhanced. This Module presents the concept and strategies of implementing quality systems and standards, such as ISO 9000 and ISO 14000, the costs and training challenges involved, outlooks on certification norms, procedures and benefits, and the growing workplace toxicology, viral agents and other risks caused by globalization and world inequities.
MSIM 507: Productivity and Health Management
Effective managerial leadership requires the formulation and implementation of appropriate strategies to protect and enhance the health and well being of our human resources and minimize associated productivity risks. Health is increasingly the most precious asset we have at the individual, organizational and community levels. This Module presents the inter-relationships between work, health and the environment, strategies to improve productivity in the workplace, the influence of “stress” and other growing global disease, the value of organizational “spirituality”, and the concept of integrated risk management and planning.
MSIM 508: Networked Organizations and Distance Activity
Organizations and communities are increasingly networked and geographically disperse. Managers at all levels must now face the challenges of collaborating at a distance and in networks. Telecommunications and e-technologies are enabling us to operate increasingly effectively within this new modality of interaction and performance. This Module introduces the competence of distance activity and networked collaboration, its international professional standards and certification, the sequential use of technologies as a strategy to optimize work in human networks, the e-organization, and the realities of managing virtual teams.
MSIM 509: Telecommunications and the Global Electronic Village
The explosive growth of telecommunications has truly created a new global electronic village in which business, education, government and civil society must now collaborate and compete. The global communications highway is now a huge network of wired and wireless connections that support video, voice and data transfer and exchange, with regulatory, ethical, financial and political challenges that managerial leaders must be able to incorporate boldly and effectively. This Module presents the nature and characteristics of this global electronic village, the challenges and opportunities it presents to decision-makers, the applications and evolution of satellites, digital telephony and the Internet, e-commerce, and the educational/training challenges derived from a technology-oriented society.
MSIM 510: Benchmarking and Client Service
The “New Economy” has motivated a new culture of good customer service and superior client-oriented performance. Total quality, Just-in-Time, re-engineering and other new management approaches advocate this concept as a strategic value crucial for success in the new competitive-cooperative environment we face today. Managers must benchmark or learn from competitors to gain or maintain productive leadership. This Module presents the characteristics and requirements for developing a commitment to customer satisfaction, the concept and methodology of benchmarking, the principles for service excellence, and the implementation of client-relationship management systems.
MSIM 511: Managerial Excellence and Total Quality
The quality movement has evolved from a product/service-oriented managerial approach to a more integrated and systems-oriented strategy that emphasizes optimal resource allocation and continuous improvement at all levels. This Module presents the evolution and standards of international total quality, the concept of global intelligence and performance competence, the strategic value of emotional and multi-cultural competence, the requirements for managerial excellence, the ETK conceptual framework, and the basic elements of organizational responsibility.
MSIM 512: Technology Transfer and Knowledge Management
Globalization and intense competition have fueled the transfer of knowledge and free trade as never before. The process of identifying, negotiating, transferring, blending and adapting new technology is now an essential strategic component of the success of any organization or community. Effective managers must be capable of transforming know-how into marketable value that can sustain their leadership and prestige. This Module presents the concept and practice of “commercial diplomacy,” the approach and protocols of international technology transfer and management, the realities and opportunities of electronic commerce and trade, and the strategic nature of knowledge protection and management.
MSIM 513: Competency Exam, IML Practicum Project, and Directed Research I
During this course the student first takes the IML global competency exam requiring a minimum passing score of 80%. The student’s next task is to report on a practicum project of International Managerial Leadership. This must be a real project that shows results of implementation. The student then develops and submits a Directed Research proposal that illustrates an understanding of the topics presented in courses 501 through 512. The student receives feedback, recommendations for implementation, and a course grade.
MSIM 514: Directed Research II
During this course the student implements a pre-approved proposal of Directed Research documenting experiences and results. The student receives guidelines for evaluating results and outcomes, as well as a course grade.
MSIM 515: Directed Research III
During this course the student evaluates their Directed Research proposal, results and outcomes, explaining the criteria for evaluation, assessment methods and final conclusions. The student receives approval or rejection of the report, a course grade and if satisfactory, recommendation for candidacy to obtain the Master of Science Degree in International Management.